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Cancellations/No-shows:​

I totally understand that plans change, emergencies pop up, and sometimes life just decides to life. If you need to cancel or reschedule, please give me at least 24 hours’ notice, whenever possible.  It should go without saying, ghosting is for dating apps, but here we are!

 

Everyone gets one late-stage grace cancel; however, subsequent cancellations, made less than 24 hours before your appointment, will be charged 75% of the scheduled service price. No-shows will be charged 100% of the scheduled service price, and further bookings will require prepayment.

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Feeling sick? Please reschedule! If you’re coughing, feverish, contagious, or generally feeling like you’ve been hit by a truck, stay home and take care of yourself! Rescheduling helps protect me, my other clients, and everyone we go home to. I appreciate you respecting my time as much as I respect yours. These policies allow me to keep my schedule running smoothly, continue giving every client the time they deserve, and keep the salon a healthy place for everyone. 🖤

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Not Loving It?  Let's Fix It!

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I want you to love your hair, so if something about your cut or color isn’t quite right, please reach out within 2 weeks of your service date, so I can make it right. Within that two-week window, reasonable corrections to your original service will be happily made, at no additional charge.

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Why the deadline? After two weeks, regrowth, fading, environmental exposure, and home care all start influencing your hair, making it difficult to determine what’s related to the original service. One important distinction: a correction means adjusting the service we originally agreed upon. Deciding you’d rather be darker, lighter, shorter, longer, warmer, cooler—or go in an entirely different direction—isn’t a redo. That’s a new service, and will be booked and priced accordingly.

 

Bottom line: If something feels off, please don’t sit on it! Let me know within two weeks and I'll do whatever I can to make it fabulous!